Personally we need to work on our relationships with our wives, husbands, families and friends. Professionally we need to develop and maintain personal relationships with our co-workers and clients.
These interpersonal relationships provide the fuel that drive our lives. However, the lack of interpersonal communications skills in today’s society is quite evident. Daily, I watched as men and woman walked up and rudely interrupted a conversation when a 5 year old would have shown better manners.
Everyday people greeted me with weak handshakes, no eye contact and or a total lack of energy and expected me to do business with them. Frequently, people I met couldn’t remember my name.
Observing people treating each other as a number made me want to yell from the roof tops, “LISTEN UP people, change your attitudes, respect and be interested in others, it will benefit you!”
On a daily basis I started confronting business people on their lack of professionalism. Not in a mean, sarcastic way but on a truly personal level. My goal wasn’t to make the person feel bad but rather inform him/her on how I truly perceived him/her.
If a businessman did not stand to greet me I would call him on it and ask, “Why aren’t you standing to greet me? Do you not care to meet me? Believe me they all got to their feet embarrassed and apologetic, because they knew it was the right thing to do. If people didn’t look me in the eye while shaking my hand I would call them on it. When your hand is in another persons’ hand your eyes shall be on the other person’s eyes, Period! A simply gesture yet one that is a must to communicate sincerity.
If someone didn’t remember my name, I would make him or her remember my name while stressing the importance of such a skill. I cannot emphasize enough the importance of remembering names. Now, you might be thinking to yourself that you are also bad with names. Our advice to you is, stop reinforcing that behavior and start thinking to yourself that you are going to get better at remembering names. When asked, “how I am so good at remembering peoples’ names?”, I reply, “I know how important your name is to you.”
Remember, the sweetest sound to any person is the sound of his/her own name.
What pleasantly surprised me was the response I received from people. The majority of them, “loved it.” They responded to it. They were actually glad that I would tell them how I perceived them because no one else was willing to tell them.
They understood that I was bringing it to their attention because I truly cared about them. They appreciated my candor and promised to change their ways. Most of them would sincerely ask, “What else can you teach me?” The truth is there is so much information regarding forming personal relationships that it would take hours to give you a brief overview. In fact, most people need a complete attitude adjustment. That is something that does not happen overnight or over a month but hopefully over several months. The concept is simple Becoming truly interested in other people will benefit you. Most people are more willing to change once they realize the benefits associated with such a change.
In 2009 Teresa Dawn Simons joined LISTEN UP LLC as a Partner bringing with her nearly two decades of marketing experience and twelve years working in the digital marketing space. A Certified Inbound Marketing Professional with Honors Distinction, Teresa is proficient in best principles and practices including blogging, social media, lead conversion, lead nurturing, and closed-loop analysis. With a focus on Inbound Marketing, Teresa works with clients to construct online marketing strategies that reflect their company image and allows for optimal usability by visitors and search engines.